Greenin Urja Loyalty Program: Comprehensive Guide to Greenin Coins and Greenin Gullak
Greenin Urja has introduced an innovative loyalty program designed to reward customer engagement while fostering long-term relationships through its Greenin Gift, Reward, and Gold Coin system. This report provides a detailed breakdown of the program’s structure, benefits, usage guidelines, and terms and conditions, ensuring compliance with industry standards and alignment with customer-centric best practices.
- What Are Greenin Coins and Greenin Gullak?
Overview of Greenin Coins
Greenin Coins are a digital loyalty currency issued by Greenin Urja to incentivize customer participation. They exist in three forms:
- Gift Coins: Automatically credited (500 coins) upon account creation via the Greenin Urja website or app.
- Reward Coins: Earned through purchases on the platform.
- Gold Coins: Convertible from Reward Coins, with a value linked to company profitability and a locking period for withdrawals.
Each Greenin Coin holds a monetary equivalence of 1 Indian Rupee (₹1), enabling seamless integration into transactions.
Greenin Gullak: Digital Wallet System
The Greenin Gullak serves as a digital wallet where customers accumulate and manage their coins. Key features include:
– Real-time tracking of Gift, Reward, and Gold Coin balances.
– Transaction history for redemptions, conversions, and withdrawals.
– Security protocols to safeguard against unauthorized access.
- Benefits of Greenin Coins
-> Instant Rewards: New users receive **500 Gift Coins** (worth ₹500) upon registration, providing immediate value[1][8].
-> Flexible Redemption:
– Gift Coins cover 10% of any bill amount, reducing out-of-pocket expenses.
– Reward Coins cover 100% of bill amounts, enabling full payment via loyalty earnings.
-> Profit-Sharing via Gold Coins: Customers gain exposure to company profits through Gold Coin conversions, with guaranteed protection against losses.
-> Risk-Free Investment: Gold Coins retain their face value regardless of company performance, ensuring customers never lose their initial investment.
- How to Use Greenin Coins
>> Earning Coins
- Account Creation: 500 Gift Coins are credited to the Greenin Gullak upon registration.
- Purchases:
– Reward Coins: Earned proportionally to spending (e.g., ₹1 spent = 1 Reward Coin).
– Promotional Campaigns: Bonus coins during festivals, referrals, or special sales.
>> Redeeming Coins
- Gift Coins:
– Applicable for 10% of any bill amount.
– Example: A ₹500 bill allows ₹50 deduction via Gift Coins, reducing the payable amount to ₹450[1][3].
- Reward Coins:
– Cover 100% of bill amounts.
– Example: A ₹1,000 bill can be fully paid using 1,000 Reward Coins.
- Gold Coins:
– Conversion: Reward Coins can be exchanged 1:1 for Gold Coins.
– Profit Sharing: After a 30-day locking period, Gold Coins reflect company profits.
– Profit Scenario: ₹500 Gold Coins → ₹550 post-profit → ₹50 withdrawable as cash.
– Loss Scenario: ₹500 Gold Coins remain redeemable at full value (₹500) for shopping.
>> Withdrawing Gold Coins
– Locking Period: 30 days from conversion.
– Post-Locking Actions:
– Shopping: Use Gold Coins at face value.
– Cash Withdrawal: Profit amounts (if any) can be transferred to bank accounts.
- Terms and Conditions
4.1 Eligibility and Account Management
– Eligibility: Open to Indian residents aged 18+ with valid KYC documentation. Corporate accounts and employees may be excluded.
– Account Security: Users must safeguard login credentials. Greenin Urja is not liable for unauthorized transactions.
– Inactivity: Accounts dormant for 12 months may face suspension, with coins forfeited after prior notice.
4.2 Redemption Rules
– Gift Coins:
– Non-transferable.
– Cannot be combined with other discounts unless specified.
– Expire 24 months after issuance.
– Reward Coins:
– No expiration if the account remains active.
– Deducted upon order returns/cancellations.
– Gold Coins:
– Minimum conversion: 100 Reward Coins.
– Locking period mandatory before profit withdrawals.
4.3 Gold Coin Specifics
– Value Assurance:
– Guaranteed redemption at face value, even during company losses.
– Example: ₹500 Gold Coins → ₹450 post-loss → Still redeemable for ₹500 in shopping.
– Withdrawal Limits:
– Profits withdrawable only after locking period.
– Initial investment (face value) must remain in the Gullak for future redemptions.
4.4 Program Modifications
– Greenin Urja reserves the right to revise terms, including coin values, redemption ratios, or eligibility criteria. Users will receive 30 days’ notice via email/app notifications.
4.5 Liability and Dispute Resolution
– Liability: Coins hold no cash value outside the platform. Greenin Urja is not responsible for technical glitches affecting redemptions.
– Disputes: Complaints must be submitted within 7 days of transaction. Arbitration governed by Indian law.
4.6 Termination
– By User: Accounts can be closed via the app/website, with forfeiture of unused coins.
– By Greenin Urja: Termination for fraud, misuse, or violations, with 14-day notice.
